We want you to be happy with every report, consultation and puja you order from Astro Research. This policy explains how cancellations and refunds work. Nothing in it limits your rights under the Australian Consumer Law.
Your rights under the Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Services must be provided with due care and skill, be fit for any purpose you told us about, and be delivered within a reasonable time. If we fail to meet these guarantees, you are entitled to have the problem fixed or, for a major failure, to a refund.
Astrology reports
- Before work starts: if you cancel before we begin preparing your report, we will refund you in full.
- After work starts: because each report is prepared personally from your birth details, we cannot offer a refund for a change of mind once preparation has begun.
- Incorrect birth details: if you realise you gave us the wrong date, time or place of birth, tell us as soon as possible. We will redo the chart free of charge if work has not been completed; after delivery, a recalculation may involve a fee.
- Something wrong with your report: if your report contains an error on our part, or has not arrived within the stated delivery time, email us and we will correct it, re-send it or refund you.
Consultations
- You can reschedule or cancel free of charge up to 24 hours before your appointment.
- Cancellations with less than 24 hours’ notice, or missed appointments, may not be refunded, but we will always try to offer another time.
- If we need to cancel, you can choose a new time or a full refund.
Pujas and remedies
- You can cancel for a full refund until the puja date has been confirmed with the priests.
- Once the puja has been performed, it cannot be refunded for a change of mind.
- Prasad is a blessed food offering and cannot be returned. If a prasad parcel arrives damaged or does not arrive, let us know within 14 days and we will help resolve it.
Astrology and puja describe traditional practices and tendencies; they do not guarantee a particular outcome. A refund is not available simply because a hoped-for event did not happen, but this does not affect your Australian Consumer Law rights described above.
How to request a refund
Email info@astroresearch.com.au with your order number and the reason for your request. We aim to reply within two business days. Approved refunds are returned to your original payment method, and your bank or PayPal may take up to 10 business days to process them.
Contact us
Email: info@astroresearch.com.au
Phone: +61 2 8526 6969